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nicovielma

Hello and welcome!I occasionally post about digital products.

abril 25, 2025

Speech Analytics: la revolución en la atención al cliente

When you are alone for days or weeks at a time, you eventually become drawn to people. Talking to randos is the norm.…


0 Comments3 Minutes

marzo 22, 2025

El poder del coaching continuo en call centers

Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin…


0 Comments3 Minutes

febrero 20, 2025

Errores críticos en la atención telefónica y cómo evitarlos

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could…


0 Comments2 Minutes

enero 18, 2025

Cómo implementar un sistema de calidad sin fricciones en tu call center

Talking to randos is the norm. I’ll never forget the conversation with the aquarium fisherman, forest ranger, and women…


0 Comments3 Minutes

diciembre 22, 2024

Cómo diferenciar tu call center de la competencia

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could…


0 Comments3 Minutes

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