marzo 22, 2025

El poder del coaching continuo en call centers

Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin so eloquently captures what I had recognized had been my problem: I was so booked up with…

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febrero 20, 2025

Errores críticos en la atención telefónica y cómo evitarlos

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun rays falling on my body. Usual morning is…

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enero 18, 2025

Cómo implementar un sistema de calidad sin fricciones en tu call center

Talking to randos is the norm. I’ll never forget the conversation with the aquarium fisherman, forest ranger, and women at the Thai market. It’s refreshing to compare notes on life with people from vastly…

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Cómo diferenciar tu call center de la competencia

Just the other day I happened to wake up early. That is unusual for…

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