Speech Analytics: la revolución en la atención al cliente
When you are alone for days or weeks at a time, you eventually become drawn to people. Talking to randos is the norm. I’ll never forget the conversation with…
El poder del coaching continuo en call centers
Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin so eloquently captures what I had…
Errores críticos en la atención telefónica y cómo evitarlos
Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…
Cómo implementar un sistema de calidad sin fricciones en tu call center
Talking to randos is the norm. I’ll never forget the conversation with the aquarium fisherman, forest ranger, and women at the Thai market. It’s refreshing to…
Cómo diferenciar tu call center de la competencia
Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…