marzo 22, 2022El poder del coaching continuo en call centersLast year I wrote about why booking too far in advance can be dangerous for…Read More marzo 20, 2022Errores críticos en la atención telefónica y cómo evitarlosJust the other day I happened to wake up early. That is unusual for an…Read More marzo 18, 2021Cómo implementar un sistema de calidad sin fricciones en tu call centerTalking to randos is the norm. I’ll never forget the conversation with the…Read More marzo 7, 2021Cómo diferenciar tu call center de la competenciaJust the other day I happened to wake up early. That is unusual for an…Read More
