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abril 25, 2025

Speech Analytics: la revolución en la atención al cliente

When you are alone for days or weeks at a time, you eventually become drawn to people. Talking to randos is the norm. I’ll never forget the conversation with the aquarium fisherman, forest ranger, and women at the Thai market. It’s refreshing to compare notes on life with people from vastly different backgrounds.

by Qualis

marzo 22, 2025

El poder del coaching continuo en call centers

Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin so eloquently captures what I had recognized had been my problem: I was so booked up with clients that I wasn’t leaving any margin for error, growth, planning, or reflection.

by Qualis

febrero 20, 2025

Errores críticos en la atención telefónica y cómo evitarlos

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun rays falling on my body. Usual morning is followed by hustle to make it to college on time.

by Qualis

enero 18, 2025

Cómo implementar un sistema de calidad sin fricciones en tu call center

Talking to randos is the norm. I’ll never forget the conversation with the aquarium fisherman, forest ranger, and women at the Thai market. It’s refreshing to compare notes on life with people from vastly different backgrounds. When you are alone for days at a time, you become drawn to people.

by Qualis

diciembre 22, 2024

Cómo diferenciar tu call center de la competencia

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun rays falling on my body. Usual morning is followed by hustle to make it to college on time. This morning was just another yet different.

by Qualis

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