95
Since 1995 we’ve been working with amazing organisations to create design experiences
Discover
Working at the sweet spot between minimalism and sustainability to develop visual solutions that inform and persuade.
Prototyping
Performing at the junction of minimalism and mathematics to craft experiences that go beyond design, I prefer clear logic.
Creation
Doing at the intersection of design and elegance to create great work for living breathing human beings.
Speech Analytics: la revolución en la atención al cliente
When you are alone for days or weeks at a time, you eventually become drawn to people. Talking to randos is the norm. I’ll never forget the conversation with…
El poder del coaching continuo en call centers
Last year I wrote about why booking too far in…
Errores críticos en la atención telefónica y cómo evitarlos
Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…
Cómo implementar un sistema de calidad sin fricciones en tu call center
Talking to randos is the norm. I’ll never forget…
Cómo diferenciar tu call center de la competencia
Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…